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Frequently asked questions
The questions we're asked most often, grouped by topic: each one takes you to its answer.
Our products
Orders and payment
Shipping and returns
- How much is shipping?
- When will my parcel arrive if I order today?
- Which countries do you ship to?
- Do you ship to islands?
- Which courier do you use? Can I choose a pickup point?
- Can I collect an online order at your premises?
- Can I send an order to a different address, as a gift?
- Does chocolate melt in transit in summer?
- The courier missed me: what happens?
- My parcel arrived damaged: what should I do?
- Can I return an opened jar?
Gifts
The company and visits
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