How much is shipping?
- Italy (islands included): 9.99 € — free over 49 €.
- Europe · Zone A (Germany, Austria, France, Spain): 12.50 € — free over 300 €.
- Europe · Zone B (Belgium, Netherlands, Luxembourg, Denmark, Finland, Estonia, Poland, Czech Republic, Slovakia, Hungary, Romania, Portugal): 18.00 € — free over 400 €.
The cost is calculated automatically at checkout. All the details, returns included, are on the Shipping page.
When will my parcel arrive if I order today?
Order processing takes 1-2 business days from confirmation. Then delivery: 2-4 business days within Italy, 7-12 business days to the rest of Europe. When the parcel leaves, we email you the tracking code.
These times are indicative and may be longer during peak seasons — Christmas, Easter.
Which countries do you ship to?
Italy, islands included, and 16 European countries:
- Zone A: Germany, Austria, France and Spain;
- Zone B: Belgium, Netherlands, Luxembourg, Denmark, Finland, Estonia, Poland, Czech Republic, Slovakia, Hungary, Romania and Portugal.
For Switzerland, the United Kingdom and other European countries we prepare a tailored quote: write to e-mail. We don’t ship to private customers in the United States: only to professionals, who request the price list from the Professional page.
Do you ship to islands?
Yes. Within Italy we ship everywhere, islands included, at the same price as the rest of Italy.
For islands and special territories outside Italy — Canary Islands, Balearics, Madeira, Azores, Corsica, Ceuta and Melilla — we prepare a tailored quote: write to e-mail.
Which courier do you use? Can I choose a pickup point?
Within Italy we ship by express courier: GLS, Liccardi or SDA.
The parcel is delivered to the address you enter at checkout: at the moment you can’t choose a pickup point.
Can I collect an online order at your premises?
No: online orders are delivered to the address you choose. If you’d rather come in person, you can buy directly at the company shop in Avella, Via Parroco Ercolino 19, Monday to Saturday: the exact opening hours are on the Contact page.
Can I send an order to a different address, as a gift?
Yes. At checkout, enter the recipient’s address as the shipping address: it can be different from yours. The email with the tracking code comes to you, since you placed the order.
Does chocolate melt in transit in summer?
That’s why from May to September we don’t ship the Gems: they are whole hazelnuts coated in chocolate, and in the heat they would arrive spoiled.
The courier missed me: what happens?
The courier doesn’t call ahead or arrange a time: on the day the parcel is out for delivery you receive an email. If they miss you, the first redelivery is free; from the second one on, the cost is yours.
My parcel arrived damaged: what should I do?
Write to us within 14 days of delivery at e-mail, attaching a photo: we’ll replace the product or refund you. The same applies if you received a product different from the one you ordered.
Can I return an opened jar?
No: for reasons of hygiene and health protection, a sealed food product that has been opened after delivery cannot be returned (Article 59 of the Italian Consumer Code).
Products that are intact and sealed, on the other hand, can be returned: you have 14 days from delivery to let us know, by writing to e-mail, and another 14 days to send them back. Return shipping costs are yours; once the return has been received and verified, we refund you within 14 days, using the same payment method you paid with.